![]() Do not press the reset button as that will not perform a power cycle but it will change your SSID and password back to the defaults. If the light shows blue, but you still have no internet connection, try a power cycle. If the light on your unit shows red, that means there is no internet connection. It will not perform a power cycle, but it will reset your SSID and password. Do not press the reset button on the router. Watch our quick video on how to properly perform a power cycle on the 844GigaCenter. If you have the above lights showing on your router, please try performing a power cycle. If you see a break or kink, please give us a call at 800.492.5989, and we will come out to make a repair. Please note technician visits occur during regular business hours, Mon. Also, visually inspect the line that goes overhead to the pole. Unable to ping a public IP on Internet or. If this fix doesn’t work for you, you can move on to the next one below. Once you’re back online, restart TikTok and check the connection. Open your browser and check the connection. ![]() Make sure the indicators are back to their normal state. Please try to follow the line inside the house, through the basement, to the outside. When connected to built in wireless or SonicWall access points, users are not getting access to the Internet. Wait at least 30 seconds, then plug the cords back in. If either of them is completely out, then you most likely have a break in the fiber line. The router should have a solid green broadband light and a blinking green service light. Not sure which router you have? Click here to review MEC's collection of routers. Midwest Energy & Communications MenuĬan't connect to the internet from any device? Try these steps below. Please do not report outages via email or social media. Or call 800.492.5989 24/7 to report an electric or fiber outage.
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